MoonMail is a software solution for sending marketing automation newsletters. It makes it simple to establish and design effective email marketing campaigns.

In this post, We will discuss MoonMail reviews & ratings, features & details, pricing, pros and cons, discount, and more.

Overall Rating3.8
Dependability & Aid5.0
Discounts & OffersClick To View

What Is MoonMail?

MoonMail is an OmniChannel Services Company as well as a Marketing Platform with a real-time dashboard that allows any assistance, sales, and marketing teams to watch the full customer experience. Use the Messages API, Push Notification API, or Chatbot AI API to manage an OmniChannel system. They are intended to assist you in providing an exceptional customer experience throughout the client journey. OmniChannel Center, MoonMail, and the ability to switch between numerous channels.

MoonMail’s Overall Ratings (3.8/5)


Johnny Pellham (

MoonMail is a cloud-based email marketing software that assists small to medium-sized organizations in creating and sending personalized email campaign messages and newsletters to prospects and clients. IT services, health and wellness, e-learning, and retail are the major industries that employ this solution.

The software program is a SaaS that attempts to raise sales and conversion rates by providing an all-in-one messaging service. It provides data on the effectiveness of a campaign as immediately as the emails are delivered. The user-friendly dashboard displays the consumers clicking habits, as well as if they have viewed and opened the email. It also includes the capacity to do clear click analysis, which shows users which aspects of the marketing the receivers are most interested in.

The software solution includes templates for email and newsletter formats that can be customized using a drag-and-drop interface. Even if you dont have an Amazon AWS account, MoonMails Lite plan can deliver a maximum of 10,000 emails each month. The emails are delivered directly to the recipients inboxes, never to the spam bin.

MoonMail offers an email list cleaner that utilizes AI and big data to reduce the number of bouncing emails. It generates results from dashboard analytics for bouncing emails, spam, and complaint monitoring. Users may compare data from past campaigns and choose a target audience depending on the parameters they provide.

The packages may be customized to contain a barometric dashboard. Users will be able to examine an organizations profitability or financial position as a result of this. This dashboard may provide users with information on how to enhance performance by utilizing the available metrics.

Users’ Ratings

We asked Johnny Pellham, one of our in-house specialists, to open a MoonMail profile and test it out. The various email marketing services that MoonMail provides are rated by Johnny Pellham and are listed below.

By signing up through our link, you could be able to receive a discount if you choose to use MoonMail. Although we frequently receive commissions from purchases made using our connections, Johnny Pellhams review was unaffected by this.

Lets look at what Pellham found while reviewing MoonMail: 

G2 Trustpilot Capterra Trustradius Overall

DISCLAIMER: We frequently receive referral payments from partners when you make a purchase using the links on our website. Please refer to our ad disclosure and review policy for more details.


The softwares user interface is designed such that the functionality is not crammed together. It is built on the Serverless Framework, which enables big marketing campaigns to be carried out over the Amazon cloud network.


The dashboard layout of the program is simple to use, from account setup through email campaign planning and maintenance.


MoonMail shows an always-visible checklist of the steps required to send an automated email, ensuring that you always understand where you are in the process.

The first stage in developing an email newsletter involves deciding whether you want to establish a single email marketing or an autoresponder program triggered by client behavior.

Its time to construct your message when youve picked your sector, and you must make a choice. MoonMail does not supply pre-designed templates; you must create your own with the help of an HTML builder and a markdown cheat sheet.

This implies that MoonMail was created by someone who does not understand how marketers function or what they seek in an email platform. This should put the solution out of reach for inexperienced email marketers and those without design resources.


Weve used and evaluated several email marketing tools, and we consider myself to be technically competent, but we couldnt figure out how to create a section.

Keep in mind that while selecting new software, its usual to want to try out a range of alternative possibilities before making a selection. That implies its critical to be extremely explicit during the testing phase.

The sole criterion you may use to generate a segment is the time the contact was last active, such as opening an email only within the past week or 24 hours. There are no opportunities to add factors such as location, historical buying behavior, or website visits.


MoonMails reporting and analytics capabilities are limited, especially when compared to alternative email marketing systems, like Mailchimp, which offer revenue-driven statistics.

The primary dashboard of MoonMail is made up of several email marketing performance reports. It contains information on

  • Total emails sent and delivered
  • Spam complaints
  • Bounces
  • Opens and open rate as a percentage
  • Clicks and click rate as a percentage
  • Unsubscribe rate
  • Email deliverability reputation


All campaigns and user information are maintained in the lists feature. Data on subscription, unsubscribe, and bounce rates are supplied for each mentioned campaign. This is where email lists are built so that dispatch can be done more quickly.


This feature gives the user access to several templates that may be utilized for email advertising campaigns. Text, photos, social media icons, and a call to action icons may also be simply dragged and dropped into templates. The advertisements can be scheduled for delivery at a later date or dispatched immediately.

Ease of Use

The user experience is clear and not overburdened with functionality. Email automation is efficient so long as all receiver information is appropriately entered into the system. The precise information on the dashboard enables navigating easier, with little possibility of missing out on needed fields or details because all elements are neatly set out.

MoonMail is among the few email marketing services that require payment information upfront.

It then costs you $1 without any permission, presumably to validate your payment method. It returns your payment, however, it takes up to 10 days for the funds to access your account. While $1 is not a large sum, it is not an acceptable business strategy to do so without first obtaining your approval.

Moonmail doesnt make it any easier to set up after that.

You must provide your domain name (MoonMail will not function unless you have your domain), a website URL, and a synopsis of the companys operations. It appears that they will even inquire about the names of your firstborn.

Its a time-consuming and overly difficult procedure, with a poor user experience when compared to other email marketing options.

But wait until you hear what happens next. You must then add DNS settings for your domain, however, you may leave this step out if you want to use the capability right away.

However, if you persevered through these procedures, you are now ready to use MoonMail!

MoonMail Pricing

MoonMail offers a free sandbox membership for testing, allowing you to send an email to up to ten confirmed contacts.

There are three primary paying options available, as well as an Enterprise plan featuring configurable pricing. Its most affordable price plan is available at $59 each month. This permits you to deliver 50,000 emails to 10,000 recipients each month. Many small firms may be unable to afford it at this price.

If you have a large subscriber list or send a large number of emails each month, neither of the pricing levels offers a good value for money. Even if you pay $249 a month for the Starter plan, you can only deliver 250,000 emails to a maximum of 50,000 recipients.

FREE ForeverStarterProEnterprise
Send up to 300 emails/month for free
$23.99 /month
usage fee from $0.05 for 1,000 emails**
usage fee from $0.05 for 1,000 emails**
usage fee from $0.05 for 1,000 emails**
Every day, one campaign is launched.
Each campaign has ten recipients.
You can save up to 2,000 recipients.
Our logo in the email footer
Basic Recipients should be using Our Domain as the Sender Address. Customized Fields
Basic Assistance
Web Forms with Drag n Drop Editor and Dynamic Email Validation
Bounces, Complaints, and Spam Reports are automatically managed.
GDPR Compliant List Segmentation
Unlimited Campaigns every Month, with an unlimited number of recipients per campaign
You can save up to 25,000 recipients.
There is no branding in the email footer.
Use any email address as the senders address.
Recipients are limitless. Customized Fields
Premium Assistance
Web Forms with Drag n Drop Editor and Dynamic Email Validation
Bounces, Complaints, and Spam Reports are automatically managed.
Unlimited Campaigns every Month, with an unlimited number of recipients per campaign
You can save up to 70,000 recipients.
There is no branding in the email footer.
Use any email address as the senders address.
Recipients are limitless. Customized Fields
Premium Assistance
Web Forms with Drag n Drop Editor and Dynamic Email Validation
Bounces, Complaints, and Spam Reports are automatically managed.
Unlimited Campaigns every Month, with an unlimited number of recipients per campaign
You may save a maximum of one million recipients.
There is no branding in the email footer.
Use any email address as the senders address.
Recipients are limitless. Customized Fields
Premium Assistance
Web Forms with Drag n Drop Editor and Dynamic Email Validation
Bounces, Complaints, and Spam Reports are automatically managed.

Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Business ModelSaaS
Supported LanguagesGerman, English, French, Portuguese, Russian, Spanish
IntegrationsSalesforce, Google Sheets, SurveyMonkey, Zapier, Wufoo, JotForm, Office 365, and Shopify

Pros and Cons

First and most importantly, Mailchimp, Aweber, Constant Contact, and other similar services are quite limiting when it comes to uploading a list. Alternatively, you must pay hefty fees only to submit the data, even if you ever do not utilize them in specific campaigns. We havent had any of it with Moonmail. Although we are new to the service, we believe it is the greatest alternative available.At the moment, all we can say is that we wish we had discovered it sooner. Weve dealt with almost every auto-responder available, and its quite aggravating when all you want to do is connect with your list without being charged an arm and a leg or being restricted in what you submit.
The customer support and chat feature are just outstanding. Moonmail employees are polite and patient, and they provide genuine customer service. They are not condescending, unlike their biggest competition, and we were never encouraged to find the answer yourself.Its not as simple to use as Mailchimp, but the customer care is so amazing with someone talking you through it that its not a big issue.
AWS integration, serverless lambada architecture, open source code base, and features, including some cutting-edge future featuresOpen source code that hasnt been updated utilizes an out-of-date serverless infrastructure, making it difficult to get it to run.

Photos, Videos & Screenshots

MoonMail Deals and Coupons

To avail of the most exciting discounts and offers, please click here:

Reliability and Support

MoonMail offers live chat assistance. You only need to click that button at the bottom of the page. Their customer service representatives usually respond within an hour.

MoonMail features an accessible support center with articles containing images, videos, and overviews that will provide digital marketing suggestions to help you utilize its software more effectively. It scatters helpful instructions across the program as popups, eliminating the need to open a different page to view the information.

Utilizing Amazon Web Services infrastructure, live chat help is provided 24 hours a day, seven days a week. This allows even non-technical users to comprehend the applications functionalities. Furthermore, the guidance and support website is easily accessible to provide answers to FAQs as well as articles for tech assistance and setup solutions. Any site visitor may also access a collection of articles answering developers frequently asked questions.

The website includes a connection to the Quora discussion page, where site visitors and MoonMail personnel answer questions about the program.

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Awards & Featured

  • Quality Choice Award
  • Trusted Vendor Award
  • 2017 Quality Awards For Email Marketing Software
  • Financesonlines Great #UX Award and Rising Star Award for 2017

MoonMail vs Other Software

MoonMail vs Blackline Safety G7

The Blackline Safety G7 is a gadget that can handle any emergency in a business, from accidents to gas leaks. The initiative has used cutting-edge technologies in danger detection and response management.

MoonMail Blackline Safety G7

MoonMail vs Acumbamail

Since its debut in 2013, Acumbamail has been recognized by over 4,000 organizations as an email marketing platform. Each month, 400 million emails are being sent via their own servers to assist their clients (Small and Medium-Sized Companies and Enterprises) in developing relationships with their users through the distribution of content-rich emails featuring appealing designs.

MoonMail Acumbamail

MoonMail vs Mailercloud

Mailercloud is a clever and intelligent email marketing platform that allows you to get the most from your emailing platform by making it simple to build, deliver, and track email campaigns.

MoonMail Mailercloud

MoonMail vs Zagomail

Zagomail is a platform for email campaigns and automation that includes everything needed to generate, automate, deliver, and track emails. Marketers may start from the beginning using the platforms pre-built automation.

MoonMail Zagomail

FAQs about MoonMail

Who are the major MoonMail user groups?

Anyone who needs to send email marketing messages may utilize MoonMail. MoonMail may be used by anybody, whether they are a freelancer, advertising firm, or corporation.

What is the most common use for MoonMail?

MoonMail enables you to build and modify recipient lists, design relevant work emails, send email campaigns, and measure open and click rates.

Is MoonMail compatible with other apps?

Integration with the Zapier and Shopify platforms is on the way.

Is there an API available for MoonMail?

Yes! MoonMail has an API.

Does MoonMail provide instructions, tutorials, or customer service?

If you need assistance or simply want to say hello, MoonMail has a global crew ready to assist you. It is not necessary to have an issue reaching the MoonMail crew, which supports ten languages (05.2017).

Does MoonMail support multiple users (e.g., teams)?

Yes, users may provide access to other MoonMail members so that they can collaborate. Account sharing is useful if youre collaborating on campaigns for email marketing with another individual.

Final Thoughts about MoonMail Email Marketing Software

MoonMail is an email campaign platform that allows organizations to generate, design, and send emails to a list of subscribers categorized by behavior, interest, or demographics in order to advertise a product or service. It is a complete solution for a comprehensive and effective marketing strategy that can be employed by any sector or organization.

Most of todays main email marketing providers have minor variances. The user experience differs; some provide more complex capabilities, while others have fairer pricing structures and offer more assistance. MoonMail is a little mysterious.

It takes some time to sign up. Features like segmentation are more difficult to grasp, and MoonMail lacks sophisticated features like autoresponder layouts, scheduling email messages based on historical activity, and revenue-driven analytics. The interface is quite plain and unappealing.

The customer experience is satisfactory since you can rapidly reach all settings, which is due in part to the lack of functionality.

MoonMail Alternative Software

  • Automizy
  • dotdigital Engagement Cloud
  • Benchmark Email
  • Mailigen
  • Pure360
  • FreshMail

Johnny Pellham is a very hardworking and dedicated person. He is very much passionate about writing and tech. He is one of our most tech-savvy writers. He has first-hand knowledge of editing articles and writings, polishing blogs, enhancing content, and guiding website owners through the procedures necessary to build a successful online presence. He now combines his significant writing expertise with her technical knowledge to break down some of the trickiest areas that intimidate inexperienced website owners as well as those that intrigue seasoned engineers among the EliteEmailSoftware readership.

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