Today, we will talk about the JivoChat email marketing tool. In this article, we will discuss all the aspects of this tool, starting from its price to its services and offers.
In this post, We will discuss JivoChat reviews & ratings, features & details, pricing, pros and cons, discount, and more.
| Overall Ratings | 4.1 |
|---|---|
| Attributes | 3.9 |
| Usability | 4 |
| Cost | 4 |
| Dependability & Aid | 3.8 |
| Discounts & Offers | Click To View |
What Is JivoChat?
JivoChat allows internet businesses to communicate with their clients in real time for free. It allows you to create a 360-degree customer support system, connect message channels, make calls, and flexibly modify and personalize.
JivoChat’s Overall Ratings (4.1/5)
Amanda Alston (eliteemailsoftware.com):
The team requires JivoChats business messenger service to increase online engagement. With the live chat feature, you can monitor visitors and get in touch with them via online chat, phone calls, emails, Facebook Messenger, Viber, Telegram, and many other channels-all through a single application. Never pass up the chance to interact with website visitors who can leave messages for you to respond to later, even while youre not online. Use JivoChat to turn visitors into customers right away!
- Email help has become quicker:
You can directly receive customer emails in your JivoChat inbox, and reply to them just as quickly as conversations!
- Easily locate all of your messages in one spot:
When you enable email forwarding from your companys address to Jivo, your team will have access to all JivoChat productivity benefits and will receive emails and chats in a single inbox.
- Be quicker than your rivals and amaze your customers:
Agents are no longer required to alternate between email and chat apps all the time. Additionally, tasks are divided among team members for maximum productivity. Watch as your response times significantly increase.
- Establish clear communication:
There is no danger of misunderstandings because all conversations with clients-emails, chats, and phone calls-are neatly arranged into one message timeline.
- Evenly distribute the workload:
Emails and chats are sent to the designated agents. The customers designated support agent is whoever responds to the message first. This strategy guarantees the quickest response times, allowing for prompt service for all. Emails can be used for conferences and transfers as well.
- Email assistance need not be laggy:
Your online support staff members have undergone training to respond quickly. Use their abilities for email support as well.
- No email should go unanswered:
All customers are guaranteed to get a prompt response thanks to the Jivo inbox. Service quality metrics can be used to track the performance of your support staff.
Users’ Ratings
We asked Amanda Alston, one of our in-house email marketing specialists, to open a JivoChat profile and test it out. The various email marketing services that JivoChat provides are rated by Amanda and are listed below.
If you sign up through our link, you could receive a discount if you choose to use JivoChat. Although we frequently receive commissions from purchases made using our connections, Amandas review was unaffected by this.
Lets have a look at what Amanda found while reviewing JivoChat:
| G2 | Trustpilot | Trustradius | Capterra | Overall |
| 4.8 | 2.2 | 4.7 | 4.6 | 4.1 |
DISCLAIMER: We frequently receive referral payments from partners when you make a purchase using the links on our website. Please refer to our ad disclosure and review policy for more details.
Features
- Chat/Messaging
- Customer History
- Customizable Branding
- Offline Form
- On-Demand Communications
- Transfers/Routing
- Website Visitor Tracking
- File Sharing
- Proactive Chat
- Third-Party Integrations
- Canned Responses
- Customer Database
- Video Support
- Activity Dashboard
- Alerts/Notifications
Ease of Use
Interface:
The JivoChat UI is simple and easy to use. Even if you are not tech knowledgeable, the platform is easy to use in a short amount of time.
The navigation is fairly easy. You may access your inbox, phone, stats, and archives from the sidebar on your main screen.
JivoChat has a PC and mobile application.
Android, iOS, Windows, Mac, and Linux-compatible devices can all use the program.
Analytics:
The amount of missed chats, typical first-time replies, proactive invitations, successful callbacks, overall chat volume, talks via social networks, and successful incoming calls can all be tracked.
Additionally, JivoChats subscription version enables you to keep track of current website traffic and client reviews.
You can export the reports to Excel as well.
Ease of Use:
The system offers a quick way to connect, communicate, and track customer care communications.
The company provides useful tutorials and guidance if you ever get stuck in the software.
JivoChat Pricing
JivoChat offers just two plans.
You may try out the Professional plan for free for 14 days prior to subscribing. You merely need to do it at least eight days before your subscription expires if you want to cancel or downgrade.
| BASIC | $0 | The Forever Free plan on JivoChat is this. The first five agents can apply this fundamental strategy. It has a customizable chat widget that supports 25 different languages. Additionally, it has a CRM, team chats, basic statistics, social network and email connectors, 2 months worth of chat history, and round-the-clock customer support. |
| PROFESSIONAL | $29 | This Jivochat package costs $29 per agent per month (or $19 per agent per month if invoiced annually.) It includes all the capabilities of the basic edition in addition to infinite chat history, detailed visitor information, pre-written responses, chat transfers between agents, real-time website traffic monitoring, chatbot integrations, and full access to the integrated CRM. |
Technical Details
| Platforms | Web, App |
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Business Model | SAASÂ |
| Supported Languages | English, French, German, Japanese, Portuguese, and Spanish. |
| Offerings | Free Trial |
| Integrations | Shopify, Magneto, Mailchimp, Sendinblue, BigCommerce, Drupal, Google Analytics, WordPress, Zapier, and Zoho CRM. |
Pros and Cons
| Pros | Cons |
| The user appreciated the users geolocation because we didnt want to waste time supporting a customer who wasnt based in the US because we dont currently ship outside of the USRM. | Understanding the differences between chat, channels, offline messages, and online messages might be a little tricky on the back end. |
| You may receive fantastic software from JivoChat without using Facebook Messenger or anything like that. | Some users find it bothersome when the chat window repeatedly appears while they are on the website. They leave a message for your customer service department. but no one responded. |
| been really useful in enabling us to evaluate client inquiries so that we can improve the website. | The fact that you can only assign chats to online persons is the worst part. The ability to allocate B2B leads to offline sales representatives would be useful. |
| Users appreciate that it gives their customers a quick opportunity to contact them for support on their website. |
Photos, Videos & Screenshots
JivoChat Deals and Coupons
To avail the most exciting discounts and offers, please click here:
Reliability and Support
Customer Relationship Management:
It helps you establish communication, build customer relationships, keep them, acquire more orders, and ultimately improve conversion rates, just like other CRM products.
You can keep tabs on how many talks, qualified leads, and proposals you have conducted.
Team Chat:
JivoChat includes a built-in team messaging capability that enables seamless departmental communication.
As many groups as you like may be created, files can be sent, direct mentions can be used, and you can even respond with the ideal gif for the situation.
From either the JivoChat desktop or mobile client, you can access the team chats.
Team Management:
The application enables businesses to track agents in real time and provide them with performance-based feedback.
Additionally, Jivo allows you to transfer discussions across agents and establish team reminders.
Blacklist:
Even if you have excellent customer service, you could still run into trolls and hackers.
You can use the JivoChat live chat software to restrict bothersome users and trolls so that you can concentrate all of your time and efforts on helping customers that need support.
Customer Support:
Email, phone, and live chat help are all available through the organization. If you have any questions, you can look in the websites support section.
The JivoChat support staff is available around-the-clock, and in our experience, they answer quickly. When we contacted the staff, Andrew quickly and efficiently resolved our problem.
However, some users report that Jivos support staff responds quickly but takes a while to follow up.
Is JivoChat Worth It?
One of the most feature-rich client solutions on the market is the JivoChat chat software.
If youre willing to overlook a few drawbacks, such as difficult customizability and a few analytics-related problems, the live chat program accomplishes everything youd expect from customer support software.
The program includes simple-to-use features, such as an interesting video call capability that is also useful for virtual customer support encounters.
Awards & Featured
- SaaSworthy Top 20 Highly Rated Software- Live Chat 2021
- SaaSworthy Top 20 Fastest Growing Software- Live Chat 2021
- SaaSworthy Top 20 Most Popular Software- Live Chat 2021
- Capterra Shortlist Established Player 2021
JivoChat vs Other Software
JivoChat vs Intercom
JivoChat is a live chat program that provides customizable web and mobile chat widgets with 20 language choices, as well as web-based, desktop, and mobile agent apps. These apps include visitor monitoring tools that are available in real-time, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, and more. Intercom makes the most of every interaction across the customer journey, Intercom acts as an open conduit between your company and your customers-in the product, at the time, and on their terms.
| JivoChat | Intercom |
| 4.1 | 0 |
JivoChat vs Drift
For sales and marketing teams, Drift is a cloud-based live chat solution that also has an AI-powered chatbot, in-app messaging, and email management features.
| JivoChat | Drift |
| 4.1 | 0 |
JivoChat vs Salesforce
Salesforces Customer Relationship Management (CRM) cloud-based application is called Salesforce Sales Cloud. The Sales Cloud is a platform that helps sales teams understand the health of their organization and close more deals.
| JivoChat | Salesforce |
| 4.1 | 0 |
JivoChat vs FreshChat
Freshchat is a cutting-edge messaging platform designed for customer service representatives to communicate with clients via social media, mobile apps, and websites
| JivoChat | FreshChat |
| 4.1 | 0 |
FAQs about JivoChat
How many websites can I install JivoChat onto?
JivoChat is free to install on an infinite number of websites.
What will happen when the 14-day demo expires?
You have the choice of using the chat in a rudimentary, less functioning free mode or purchasing a license to preserve professional capabilities.
Can my guests use their mobile devices to chat with us?
Yes, all modern mobile browsers are supported, including Google Chrome and Safari
What are the available payment methods?
We accept credit cards and PayPal.
If you cannot pay with these options, please contact us for alternate payment options.
Can I stop using the paid version at any time?
Absolutely, yes!
You can always downgrade to the free version because there are no contracts to sign.
Final Thoughts about JivoChat Email Marketing Software
The JivoChat chat program excels in every industry, but it really shines with e-commerce businesses hoping to increase their online sales and clientele.
Jivo has calling capabilities on top of a live chat widget and is simple to use and reasonably priced. To ensure that site visitors may contact you whenever they want and from any platform they choose, the program can integrate with chatbots and your social media accounts.
This JivoChat review from EliteEmailSoftware is intended to give you an idea of what to anticipate from the product.
You can always test out JivoChats free edition to see whether it satisfies your needs if youre interested.
JivoChat Alternative Software
- Tidio
- Intercom
- tawk.to
- Drift
- Freshdesk
- Zendesk Support Suite
- LiveChat
- Birdeye
- Salesforce
- Freshchat
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