Bitrix24 is a social intranet and software for project management that may be hosted locally or in the cloud and includes fundamental HR (HRMS) and CRM functions.

In this post, We will discuss Bitrix24 reviews & ratings, features & details, pricing, pros and cons, discount, and more.

Overall Rating3.6
Dependability & Aid5.0
Discounts & OffersClick To View

What Is Bitrix24?

Bitrix24 CRM provides a wide range of lead management capabilities as well as some useful automation features, combining to make it a good SMB value, albeit it still has a long to go in terms of technology simplicity.

Bitrix24’s Overall Ratings (3.6/5)


Johnny Pellham (

Bitrix24 is a free platform for collaboration. Bitrix24 helps users by offering features like a CRM, data management, task management, time management, and project management that are all integrated into a social-style environment that includes user profiles, like, commenting, text messaging, and content sharing.

Bitrix24 strives to give a viable solution for online business management. From clocking in at the beginning of the day to tasks, sales processing, and reporting, there are versatile and precise solutions to handle each function.

Bitrix24 is used by over 5 million businesses in 186 countries. Free for up to 12 users!

Bitrix24 streamlines communication through social features like liking and comments, as well as automated processes like notifications, subscriptions to topics or groups, and supported reporting.

This innovative platform combines powerful modules that provide the entire spectrum of intranet services:

- project workgroups with tasks, calendars, documents, wiki, photo gallery, and chats;

- business services such as visual layout, absence chart, task and work time monitoring, and personnel directory

- time management features that include a check-in/check-out mechanism, a daily planner, and frequent work summaries;

- A time management function that includes calendars, an event scheduler, and a meeting organizer (with outlook and CalDAV sync)

- document libraries that enable WebDAV and have flexible authorization mechanisms.

- network search that includes all system objects such as uploaded papers, tasks, and events. The results are consistent with the access permissions;

- CRM includes email connectivity and tools for visualizing business processes.

Bitrix24 offers a solution that is great for small businesses and adaptable for organizations of any size by combining these strong capabilities in a highly intuitive social layer.

Bitrix24 performs a fantastic job of providing small and midsized enterprises (SMBs) or perhaps even startups with basic customer engagement (CRM) plus lead management features. However, Bitrix24, which really is free for up to 12 people and $99 a month for unlimited users, also includes some unexpected software automation tools, file sharing, and good email marketing integration.

Bitrix24 CRM, with its dizzying multitude of functionalities, can consolidate all communications and cooperation for any size firm. The primary issue we encounter with this program is that its vast selection of functionalities can be overwhelming. An opportunity to add and delete features would be a significant upgrade, as it is with Editors Choices Apptivo CRM, Salesforce Sales Cloud Lightning Professional, and Zoho CRM.

Users’ Ratings

We asked Johnny Pellham, one of our in-house specialists, to open a Bitrix24 profile and test it out. The various email marketing services that Bitrix24 provides are rated by Johnny Pellham and are listed below.

By signing up through our link, you could be able to receive a discount if you choose to use Bitrix24. Although we frequently receive commissions from purchases made using our connections, Johnny Pellhams review was unaffected by this.

Lets look at what Pellham found while reviewing Bitrix24: 

G2 Trustpilot Capterra Trustradius Overall

DISCLAIMER: We frequently receive referral payments from partners when you make a purchase using the links on our website. Please refer to our ad disclosure and review policy for more details.


Weve covered some of the characteristics that make Bitrix24 unique but lets go over them in greater depth. Bitrix24 categorizes its offerings into five major categories:

  • Communications
  • Tasks
  • CRM
  • Contact center
  • Websites
  1. Communications

If Bitrix24 accomplishes nothing additional for your company, it will at the very least assist you in opening up communication channels. This program may be useful if you have difficulty communicating information and assigning tasks throughout your organization.

You may chat through video, chat rooms, and workplaces, all in one spot. An HR management system can assist you to handle attendance, analytics, workflow, payment, and employee directories. Bitrix24 also provides cloud services and document management tools to ensure that no files are lost and that staff has the necessary access to information.

Finally, you may build individual workgroups so that organizations can work together on tasks and interact through the site. This method is effective both locally and remotely. You can manage Bitrix24 using your own server or via Bitrix24.

  1. Tasks

The following aspect of Bitrix24 has been its task software solution. This one allows you to effectively organize and execute tasks to guarantee that it all remains on track and on schedule. It includes a group task organizer that lets you keep track of project time in addition to who is focusing on what at any given time. To offer yourself peace of mind, the most essential thing is to hold staff accountable.

You get to organize and oversee projects from start to finish. You can choose which staff will work on a given assignment, and you can follow their progress when they reach certain milestones.

That incredible communication line is at the heart of everything. While all of this work is being accomplished, members of the team can continue to communicate with you about their worries, difficulties, and triumphs.

  1. CRM

The reason you arrived here is that you want to learn more about the Bitrix24 CRM. You gain funnel management software, pipeline monitoring, sales reports, repeat customer support, and sales automation solutions for your sales force.

Your sales team can see who is progressing through the funnel and those who are standing stagnant by getting a fast overview of their current pipeline.

The CRM also analyzes all marketing costs and calculates your return on investment to determine which marketing efforts you should keep and which you should discontinue. The program even tracks keywords and networks that will provide you with the lowest purchase price.

You get a range of alternative strategies to advertise your company to your marketing staff. Marketing automation, text messaging, phoning, voice streaming, video, networking ads, retargeting, and other methods are available. You can send up to 1 million emails every month with the free package.

Yes, we mentioned its still free so long that you have 12 or fewer users; you get pretty much everything for free.

  1. Contact center

Another wonderful feature is the contact center, which allows you to run a live chat on the website and gives social networking tools to help you maintain active communication with your clients. Thats right, the tools arent only for your team. You can also utilize them to enhance your client service.

As previously stated, when all of this is considered, it is clear how potent Bitrix24 is. You now have fantastic tools to supervise your members of the team and maintain open lines of contact with them. You also have a CRM that allows you to track leads, move them through funnels, and close them. Finally, you may now communicate with your clients in order to put out fires and promptly send any relevant information to the relevant parties.

Communication is quite effective! Make good use of it. 

  1. Websites

Now its time for what you probably didnt expect to be included for free. You get an incredible visual page builder with drag-and-drop landing pages and perhaps even e-commerce businesses. Bitrix24 also provides free names and hosting. All of the templates are mobile-friendly and responsive.

When you integrate all five of these features, you get not only an excellent CRM but also a full enterprise management system.

Ease of Use

How can you tell if the software is trustworthy? Thats correct, you dont - at least not until you try it. Any software, like students attending a university, must be tested on a regular basis to ensure that it meets the highest standards.

We handle load testing extremely seriously at Bitrix24. As a software developer as well as distributor, we ensure that our products are tested on a regular basis to ensure the highest performance and dependability for our clients.

Every day, lots of individuals all over the world rely on Bitrix24 to function effectively, and even the tiniest downtime is unacceptable. This is particularly true for the self-hosted version, which would be frequently chosen by businesses with stringent system performance needs.

Here are the comprehensive findings of our most current load tests, which were conducted to evaluate the operation of the Bitrix24 system in a large-scale company setting with a large number of staff and a high load.

Maximum Efficiency

Your servers should fulfill the following hardware requirements based on the estimated load and the number of daily people accessing the self-hosted edition of Bitrix24.

Bitrix24 Pricing

Bitrix24 CRM provides a free 30-day trial of its premium Professional plan ($99 a month for unlimited customers), and youll need all 1 month to explore all of the functionality available. Theres also a free subscription that includes 12 user support, 5 GB of cloud services, and accessibility to key CRM, task management, including document management features. 

In contrast, communication tools are absolutely free for limitless users. All communication and collaboration capabilities in Bitrix24 CRM, including the activity flow, workgroups, instant messaging (IM) and group chats, email, telephony, smartphone, employee directory, and the business structure directory, are free for unlimited users.

The Plus tier ($39 for every month for up to 24 users) includes 24 GB of storage in addition to CRM record conversions, change the course of history, and access logs, as well as a list view with more than 500 records. The Standard package ($99 per month) offers unlimited workers and users, 100 GB of data storage, and the ability to use your own logo. 

Unlimited online storage, analysis was conducted to examine, time management tools, conferences and briefings, document management, and the possibility to utilize your own domain name are all included in the Professional package ($199 per month). $99 and $199 may seem steep, but those prices are for multiple users. CRM systems that cost between $12 and $15 per employee each month might easily add up to significantly more. 

Basic: $61/moBusiness: $2990 (one-time license)
Standard: $124/moEnterprise: $24990 (one-time license)
Professional: $249/mo

Technical Details

Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Business ModelOn-premise, SaaS
Supported LanguagesEnglish, German, Spanish, Brazilian Portuguese, French, Italian (beta), Polish, Turkish, Chinese traditional, Chinese Simplified, Japanese, Vietnamese (beta), Thai (beta), Hindi (beta), Indonesian (beta), Malay (beta),
OfferingsFree TrialFree/Freemium VersionPremium Consulting / Integration Services
IntegrationsGmailGoogle CalendarGoogle DriveMS OfficeOffice 365MS OutlookMS OneDriveMS ExchangeDropboxIBM Lotus Notes

Pros and Cons

Complete business suite.The learning curve is really steep.
Pricing that is reasonable.Does not enable chatbots for customers or sales services.
All options include an unlimited number of contacts.

Photos, Videos & Screenshots

Bitrix24 Deals and Coupons

To avail of the most exciting discounts and offers, please click here:

Reliability and Support

Bitrix24 provides the most effective online customer care software. Bitrix24 is entirely free to trial, regardless of the size of the company. Process and handle client requests from any channel of communication inside a common Bitrix24 account. Set queueing and routing settings and utilize different reports to measure support staff efficiency.

Within a single Bitrix24 account, process and handle client requests from every communication channel, such as email, online live chat as well as web forms, social networks, and messengers.

Configure queueing and routing options, such as creating a distinct queue for each communication channel, establishing discussion transfers between managers, configuring scripted replies, wait time restrictions, and many other useful features.

All communication channel interactions are recorded in your Bitrix24 CRM. If the customer is not identified in the CRM system, new leads will be produced automatically. The history of all contacts is then maintained and accessible to supervisors and employees with access permissions.

Bitrix24 Review
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Awards & Featured

  • EMERGING FAVORITE - Lead Capture Software (2022)
  • ESTABLISHED PLAYER - Employee Communication Tools Software (2022)
  • TOP PERFORMER - CPQ Software (2022)
  • EMERGING FAVORITE - Event Management Software (2022)
  • EMERGING FAVORITE - Online CRM Software (2022)
  • ESTABLISHED PLAYER - Inside Sales Software (2022)
  • ESTABLISHED PLAYER - Church Management Software (2022)
  • NOTEWORTHY PRODUCT - Workforce Management Software (2022)
  • NOTEWORTHY PRODUCT - Digital Workplace Software (2022)
  • NOTEWORTHY PRODUCT - File Sharing Software (2022)

Bitrix24 vs Other Software

Bitrix24 vs  Omnisend

Omnisend is a platform for e-commerce email marketing and automation that helps you sell more. Most popular e-commerce sites are supported.

Bitrix24 Omnisend

Bitrix24 vs  GetResponse

Professional email templates, simple design tools, and shown deliverability are all features of effective email marketing software.

Bitrix24 GetResponse

Bitrix24 vs  Emailicious

A cloud-based email campaigns platform called Emailicious is made for companies of all sizes. List management, client segmentation, multilingual support, compliance with spam laws, and reporting are important aspects.


Bitrix24 vs  Keap

Keap (previously known as Infusionsoft) is a cloud-based sales and advertising solution that combines e-commerce, marketing automation, and customer relationship management (CRM) functionality. Keap supports small businesses by streamlining sales and managing client experiences.

Bitrix24 Keap

FAQs about Bitrix24

Who are the common users of Bitrix24?

Bitrix24s usual clientele is as follows:
Large corporations, medium-sized businesses, non-profit organizations, government agencies, and small businesses.

What are the languages supported by Bitrix24?

Bitrix24 is available in these languages:
English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Thai, Turkish, Vietnamese, Chinese (Simplified), and Chinese (Traditional).

Does Bitrix24 support mobile devices?

Bitrix24 is compatible with the following devices: Android, iPad, and iPhone.

What kind of support does Bitrix24 offer?

Bitrix24 provides the following support options: FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, and 24/7 customer service (Live rep).

Final Thoughts about Bitrix24 Email Marketing Software

If you havent tried automation in the sales department yet now is the moment. Its preferable not to attempt to automate it all at once, but a pilot program could be worth investigating.

Try using these CRM platforms autodialers, for example, for a while, and then talk with your sales staff to discover what they enjoyed and didnt like about it. Then you may devise a strategy for incorporating it further into your sales cycle, or you can investigate another sort of automation instead.

Before settling on a CRM solution, you should test a few. While they all offer advantages, each sales team has unique requirements. Most of these CRM software alternatives have free trials and even free versions which you may try out before making a purchase decision.

Bitrix24 Alternative Software

  • Wrike
  • Google Workspace
  • Microsoft Teams
  • Asana
  • Basecamp
  • ClickUp
  • Cisco Jabber

Johnny Pellham is a very hardworking and dedicated person. He is very much passionate about writing and tech. He is one of our most tech-savvy writers. He has first-hand knowledge of editing articles and writings, polishing blogs, enhancing content, and guiding website owners through the procedures necessary to build a successful online presence. He now combines his significant writing expertise with her technical knowledge to break down some of the trickiest areas that intimidate inexperienced website owners as well as those that intrigue seasoned engineers among the EliteEmailSoftware readership.

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